Office Manager
Full Time • Nashville
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Wellness resources
Office Manager
SERVPRO® of Belle Meade / West Nashville
Each SERVPRO® franchise is independently owned and operated.
Each SERVPRO® franchise is independently owned and operated.
Why This Role Matters
The Office Manager is a key leadership partner within our organization—serving as the operational bridge between the office team, production team, financial partners, Human Resources, and senior leadership. This role ensures that systems, people, and processes stay aligned so the business can grow responsibly and sustainably.
This is not a “do-it-all-alone” role. Success here comes from strong partnership, coordination, and accountability.
Our Core Values (How You’ll Show Up Every Day)
Built on Trust
You ensure accuracy, visibility, and follow-through by partnering closely with financial and HR teams—creating confidence in operations, payroll inputs, and compliance.
You ensure accuracy, visibility, and follow-through by partnering closely with financial and HR teams—creating confidence in operations, payroll inputs, and compliance.
A Place to Call Home
You help build a professional, supportive office culture where people feel informed, respected, and set up for success.
You help build a professional, supportive office culture where people feel informed, respected, and set up for success.
Onward & Upward
You monitor performance metrics, identify gaps, and collaborate with leadership to continuously improve office operations.
You monitor performance metrics, identify gaps, and collaborate with leadership to continuously improve office operations.
Stewardship
You help protect the business by coordinating compliance, documentation, and financial controls—without operating in silos.
You help protect the business by coordinating compliance, documentation, and financial controls—without operating in silos.
Master Where You Are
You become the subject matter expert for office workflows, systems, and SERVPRO processes, knowing when to lead, partner, or escalate.
You become the subject matter expert for office workflows, systems, and SERVPRO processes, knowing when to lead, partner, or escalate.
What You’ll Be Responsible For
Office Leadership & Team Support
- Lead and support the office team (Reception/Dispatch, Job File Coordinators, Administrative Assistants, Accounting/HR support)
- Maintain a professional, organized, and service-driven office culture
- Coordinate interdepartmental communication between office, production, finance, and leadership
- Plan and facilitate monthly office meetings
- Ensure onboarding, training, and development plans are executed in partnership with HR
Financial Coordination & Oversight (Partnership-Based)
- Partner with the financial team to support accurate Accounts Payable, Accounts Receivable, and cash flow tracking
- Coordinate daily bookkeeping activities and verify accuracy
- Review and analyze financial reports (P&L, Balance Sheet, Cash Flow) alongside financial partners
- Support timely and accurate royalty reporting
- Monitor office-related Key Performance Metrics (KPMs) and communicate trends, risks, and opportunities
This role does not own accounting alone but is responsible for coordination, validation, and communication.
Payroll & HR Partnership
- Partner with Human Resources to support payroll accuracy, timekeeping verification, and compensation tracking
- Support staffing plans aligned with operational and budget needs
- Conduct office performance reviews and maintain employee documentation in collaboration with HR
Compliance & Risk Management
- Coordinate National Accounts compliance and maintain green-light status
- Manage subcontractor certifications, insurance, and required documentation
- Maintain local, state, and SERVPRO compliance requirements, including Storm Program documentation
- Support Preferred Vendor program participation and renewals
- Partner with leadership and HR to monitor safety, risk, and regulatory compliance
Planning & Continuous Improvement
- Support development and execution of the annual office division plan and budget
- Monitor progress toward goals and collaborate on adjustments as needed
- Act as a thought partner to ownership and senior leadership
- Serve as the Subject Matter Expert for office systems and processes
What We Offer (Because Great Leaders Deserve Support)
Health & Financial Wellness
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Competitive, salaried compensation based on experience
- Monthly Cell Phone Stipend to support work-related communication
Time to Recharge
- Paid Time Off (PTO)
- Paid Holidays
Growth & Development
- Professional development opportunities, including SERVPRO University courses, leadership training, and role-specific education
- Cross-functional exposure to finance, Human Resources, production, and executive leadership
- Opportunities to grow your scope, influence, and career as the company scales
Culture That Matters
- Leadership that values trust, clarity, and accountability
- A workplace guided by SERVPRO’s core values
- A team that takes the work seriously—but not itself
What We’re Looking For
Required
- High school diploma or GED (college degree preferred)
- Strong organizational, leadership, and communication skills
- Proficiency in Microsoft Office and QuickBooks (or equivalent)
- Experience with DASH CRM (or equivalent)
- Experience coordinating across operations, finance, and HR
Preferred
- IICRC or Xactimate certifications (a plus, not a requirement)
- Restoration, construction, or service-industry experience
- Bilingual abilities
Work Schedule
- Full-time, salaried, non-exempt leadership role
- Monday–Friday, aligned with standard office operations
- Flexibility is expected based on business needs and priorities
Compensation: $60,000.00 - $75,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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